Shipping Information
This site, Kelly Kettle USA can only ship orders within the United States
For all other locations, please place your orders with Canada: kellykettle.ca Europe & ROW: kellykettle.com
Standard U.S. Shipping
Generally all orders within the US will be shipped via Fedex or USPS. See below for the Fedex shipping details. Estimated transit time applies from the date of shipment, not the date the order is placed.
Ground Shipping
All orders placed will ship the same or next business day. Orders are only shipped Monday - Friday. If your shipping address is a PO Box, it will automatically be shipped USPS.
Ground Shipping Terms
FedEx Ground: This is for delivery to a business address. 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Service days are Monday-Friday. Delivery is by the end of the business day. FedEx cannot deliver to P.O. boxes.
FedEx Home Delivery: 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Service days are Tuesday-Saturday. Delivery is between 9am and 8pm FedEx Home Delivery cannot deliver to P.O. boxes.
Express Shipping
If you would like to ship your order express, Please call us at (208) 359-3123 if you would like to guarantee delivery by a certain day. The day your order ships does NOT count as a shipping day.
Express Shipping Terms
FedEx Express Saver: Delivery to businesses by 4:30pm and to residences by 7pm, in 3 business days.
FedEx 2Day: By 4:30pm in 2 business days to most areas (by 7pm to residences).
FedEx Priority Overnight: Next-business-day delivery by 10:30am to most U.S. addresses; by noon, 4:30pm or 5pm in remote areas.
FedEx Standard Overnight: Next-business-day delivery by 3pm to most U.S. addresses; by 4:30 p.m. to rural areas.
Tracking Information
Once your order has shipped, you will be receiving an email with your tracking information so that you will know exactly when your order will arrive. If you do not get an email, please check your junk mail or give us a call and we can provide that to you.
Returns Policy
We want you to be 100% satisfied with your purchases from Kelly Kettle USA. If you are unsatisfied with the product you purchased, you may return or exchange it within 30 days of your purchase date.
Please look over and or test all products upon receipt. If you would like to return an unused product for a refund within 30 days of purchase, a 15% restocking fee will be applied. A 35% restocking fee will be applied to used products that are returned within 30 days. Shipping costs will only be refunded if the return is a result of our error. If you return an order that originally received free shipping, the initial shipping expense will be deducted from the credit to your account.
Undeliverable and Refused Packages
If your order is returned to us by our shipper because the delivery was rejected, refused, the package was unclaimed or the shipping address you provided at the time of your order was incorrect, the return shipping fees charged to us by the shipper, in addition to the original shipping costs and the restocking fee, will be deducted from any refund amount. If you would like us to re-ship your previously undeliverable order, we will do so but will charge your credit card for a second set of shipping fees.
Exceptions
All sales after 30 days are final. Credit will not be issued for products after 30 days. Only exchanges can be made on Unused products after 30 days. You will be responsible for shipping the product to us, the shipping charges to you for the exchange and any difference in price.
Promotions
All items purchased in conjunction with a promotion are non-refundable. If the item is defective it may be returned for a replacement or store credit only.
RMA Processing
All returns require a proof of purchase and must be clearly marked with a Return Merchandise Authorization (RMA) number. Products returned without an RMA number are not guaranteed to be processed and may be refused. To obtain an RMA number, please contact our Customer Service Department at (208) 359-3123. Once an RMA number is issued, products must be returned within 30 days.
All returned items will be inspected upon receipt to verify 1) their condition, and 2) that all components are included. Any product that is missing components will incur a charge for those missing items. For your protection, we recommend that you return the product using an insured shipping method. Kelly Kettle USA is not liable for products that are lost or damaged in transit to us.
Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 1-2 weeks for processing.
Please note that products not purchased directly from Kelly Kettle USA must be returned to the original place of purchase for a refund.
Please send returns to:
Kelly Kettle USA
Attn: Returns Department
RMA #: ________________
180 Sugar Ave. #1, Sugar City, ID 83448