International Shipping Information
Kelly Kettle USA can only ship orders within the United States and Canada. All other locations must place your order with our offices in Ireland at www.kellykettle.com. Most orders shipped within the USA will ship via Fedex. Canada customers, please visit our Amazon.ca store online and save not only shipping costs, but importing duties and taxes. If your order ships from the US, you will be charged duties and taxes to import. If our Amazon store does not have what you are looking for, call us and we can get you taken care of. If you have any questions or would like to get a shipping quote, please contact us at firstname.lastname@example.org or 208-359-3123.
ATTENTION CANADA CUSTOMERS - To help you save on shipping and customs duties and taxes, please visit our Amazon.ca store online, or, we have several preferred vendors that carry the Kelly Kettles and accessories. Please contact one of the preferred vendors below and if you can't find the kettle or accessory you need, please don't hesitate to conact us back.
Our Preferred Canadian Vendors are:
22 Sagona Avenue
Mount Pearl NL A1N4R2
199A Lakeshore Rd East
Mississauga ON L5G 1G2
220 Water Street
St. John's NL A1C1A9
Springbank Business Park
#102-127 Commercial Drive
Calgary AB T3Z 2A7
Located in Brighton, Ontario
Toll Free: 888-810-4709
Generally all orders within the US will be shipped via Fedex. Orders that weigh less than 2 lbs. may be shipped US Postal Service if it is a better service for the order.
If you are in Canada, we recommend that you purchase from one of the above listed dealers nearest you. If there is not a dealer near you, we can ship directly to you. All orders shipped to Canada will be shipped UPS or US Postal Service at our discretion if it is a better service for the order location. Upon arrival of the international order, you will be charged duties and taxes to import the order. We do not know what these fees will be and we do not collect them as part of your order. Your local customs agency will contact you with these details.
See below for the Fedex shipping details. UPS shipping details are very similar. If you have any questions, please feel free to contact us.
All orders placed will ship the following business day. Orders are only shipped Monday thru Friday. Please see the information below for details.
Estimated transit time applies from the date of shipment, not the date the order is placed.
- FedEx Ground: 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Service days are Monday-Friday. Delivery is by the end of the business day. FedEx cannot deliver to P.O. boxes.
- FedEx Home Delivery: 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Service days are Tuesday-Saturday. Delivery is between 9am and 8pm FedEx Home Delivery cannot deliver to P.O. boxes.
If you would like to ship your order express, it must be placed online before 1:00pm Pacific Time in order for it to ship the same day. If placed online after 1:00pm Pacific Time, your order will ship the next business day. If your express order is placed by phone with a representative before 1:30pm Pacific Time, we can get your order out the same day. Weekends (Saturday and Sunday) do not count as shipping days. Please call us at (208) 359 3123 if you would like to guarantee delivery by a certain day. The day your order ships does NOT count as a shipping day.
Estimated transit time applies from the date of shipment, not the date the order is placed. Overnight orders shipped on Friday will arrive on Monday. For Saturday Delivery, please call.
- FedEx Express Saver: Delivery to businesses by 4:30pm and to residences by 7pm, in 3 business days.
- FedEx 2Day: By 4:30pm in 2 business days to most areas (by 7pm to residences).
- FedEx Priority Overnight: Next-business-day delivery by 10:30am to most U.S. addresses; by noon, 4:30pm or 5pm in remote areas.
- FedEx Standard Overnight: Next-business-day delivery by 3pm to most U.S. addresses; by 4:30 p.m. to rural areas.
Once your order has shipped, you will be receiving an email with your tracking information so that you will know exactly when your order will arrive. If you do not get an email, please check your junk mail or give us a call and we can provide that to you.
We want you to be 100% satisfied with your purchases from Kelly Kettle USA. If you are unsatisfied with the product you purchased, you may return or exchange it within 30 days of your purchase date.
Please look over and or test all products upon receipt. If you would like to return an unused product for a refund within 30 days of purchase, a 15% restocking fee will be applied. A 35% restocking fee will be applied to used products that are returned within 30 days. Shipping costs will only be refunded if the return is a result of our error. If you return an order that originally received free shipping, the initial shipping expense will be deducted from the credit to your account.
Undeliverable and Refused Packages
If your order is returned to us by our shipper because the delivery was rejected, refused, the package was unclaimed or the shipping address you provided at the time of your order was incorrect, the return shipping fees charged to us by the shipper, in addition to the original shipping costs and the restocking fee, will be deducted from any refund amount. If you would like us to re-ship your previously undeliverable order, we will do so but will charge your credit card for a second set of shipping fees.
All sales after 30 days are final. Credit will not be issued for products after 30 days. Only exchanges can be made on Unused products after 30 days. You will be responsible for shipping the product to us, the shipping charges to you for the exchange and any difference in price.
All items purchased in conjunction with a promotion are non-refundable. If the item is defective it may be returned for a replacement or store credit only.
All returns require a proof of purchase and must be clearly marked with a Return Merchandise Authorization (RMA) number. Products returned without an RMA number are not guaranteed to be processed and may be refused. To obtain an RMA number, please contact our Customer Service Department at (208) 359-3123. Once an RMA number is issued, products must be returned within 15 days.
All returned items will be inspected upon receipt to verify 1) their condition, and 2) that all components are included. Any product that is missing components will incur a charge for those missing items. For your protection, we recommend that you return the product using an insured shipping method. Kelly Kettle USA is not liable for products that are lost or damaged in transit to us.
Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 1-2 weeks for processing.
Please note that products not purchased directly from Kelly Kettle USA must be returned to the original place of purchase for a refund.
Please send returns to:
Kelly Kettle USA
Attn: Returns Department
RMA #: ________________
262 Dividend Drive, Rexburg, ID 83440